Frequently Asked Questions
Everything you need to know about partnering with Kampala’s premier IT solutions and services provider.
We are a comprehensive Information and Communication Technology (ICT) company providing end-to-end enterprise solutions. From designing and migrating full-scale Data Centres to setting up secure enterprise networks, deploying cybersecurity frameworks, and managing ATM networks for major banks, we handle the heavy lifting for your IT infrastructure so you can focus on your business.
Our headquarters is located at Plot 375 Rubaga Road, inside the Hera Hotel Building in Kampala, Uganda. While our roots are right here in the city, our vision and operations provide IT solutions and services across the entire East African region.
It comes down to experience and our strategic partnerships. Our leadership team brings over 6 years of hands-on ICT experience to the table. Combine that with our official partnerships with global tech giants like Dell Technologies, Microsoft, Cisco, VMware, and Fortinet, and you get world-class technology backed by reliable, customized, and local after-sales support.
Absolutely. We don’t just drop off equipment and disappear; our goal is to build long-term partnerships. We offer comprehensive Managed IT services, preventive and corrective maintenance, system monitoring, and disaster recovery testing. Our dedicated service engineers are on hand to ensure your critical systems experience minimal downtime.
Yes, we can. We help organizations embrace cloud technologies to improve their agility and lower IT costs. We offer secure cloud infrastructure setups, seamless cloud migration, automated cloud backups, and integration with software like Microsoft 365 and Azure.
We know how critical power stability is. We supply, install, and maintain reliable power solutions tailored for both solar and mains grid setups. This includes Uninterruptible Power Supply (UPS) systems, heavy-duty inverters, backup batteries, and Power Distribution Units (PDUs) to keep your servers and equipment running without a hitch.
Yes, the financial sector is one of our primary specialties. We provide comprehensive ATM solutions, including installation, relocation, software upgrades, spare parts supply, and remote diagnostics. We are trusted by major institutions like Bank of Uganda, Standard Chartered Bank, DTB, and Pride Bank to keep their self-service channels running securely.
We partner with a wide variety of organizations that need serious IT infrastructure. Our client portfolio spans government bodies (like UEDCL and the National Planning Authority), top financial institutions, healthcare facilities like Lubaga Hospital, educational centres like LDC, large NGOs, and growing private sector businesses.
It’s easy! You can drop us an email at sales@atssug.com, give us a phone call at +256 777 111180 or +256 757 424094, or simply use the Request for Quotation (RFQ) form right here on our website to tell us about your project requirements. Our business hours are Monday through Friday, 8:00 AM to 5:00 PM.
Still Have Questions?
Managing a secure, high-performance IT infrastructure is complex however you don’t have to do it alone. The ATSS team is here to keep your systems running smoothly.